Rules for Appointment Cancellation and Deposit Refund
In accordance with the reservation cancellation rules:
- A reservation may be cancelled exclusively via the link provided in the SMS reminder sent prior to the appointment. The validity of the link is limited to 12 hours.
- A client arriving one day after the scheduled appointment date is also treated as a no-show.
- The deposit is collected at the time of making an online reservation via the payment system.
- The deposit shall be refunded if:
- the client arrives on time, or
- the client cancels the reservation one day in advance using the provided link.
- In the case of cancellation via the SMS link, the deposit is refunded automatically by the payment operator.
- If the client arrives on time, the deposit is refunded by the service provider (Service Center) in one of the following forms:
- by deducting the deposit amount from the service price, or
- in cash.
- The service price after applying the deposit must amount to at least PLN 100.
- The final decision regarding exemption from the fee rests with the service provider (Workshop).
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